Guaranteed Discreet Delivery
Thanks to the internet, you no longer do you have to be embarrassed by walking into Sex toy shops. LoveLifeMore will deliver your order in plain boxes or that of our courier. The address label will not divulge the nature of the order and there will be no mention of LOVELIFEMORE.com anywhere on the packaging.



LoveLifeMore.com has gone to great length to assure that you, our valued customer, will receive the product of your choice.

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Local Shipping (Singapore):

SGD $8 for all items under $75  or spend over $75 and we will pay for your shipping.

Orders sent within Singapore should arrive in 2-3 business days from the date your order was shipped.  We use registered post or local speedpost courier service.  You will be required to sign for receipt of your product as proof of delivery.


International Shipping:

SGD $15 for all items under $150  or spend over $75 and we will pay for your shipping.

We use registered international post (EMS) to send packages around the globe. You will be required to sign for delivery of your package.  Depending on location it usually takes 4-6 days (excluding weekends) for your package to arrive once shipped.

Currently , we can ship to to the following international locations:

Argentina	Greece	Poland
Australia	Guam	Portugal
Austria	Hong Kong	South Africa
Belgium	Hungary	Spain
Bermuda	Iceland	Sri Lanka
Brazil	India*	Sweden
Canada	Indonesia*	Switzerland
Cayman Islands	Ireland	Taiwan
Chile	Israel	Thailand*
China	Luxembourg	Uruguay
Colombia	Korea	Vietnam
Cook Islands	Malaysia	United Arab Emriates
Denmark	Mexico	United States
Fiji	New Caledonia	United Kingdom
Finland	New Zealand	Vanuatu
France	Norway	Venezuela
Germany	Papua New Guinea
Gibraltar	Philipines*
Japan  (このサイトをご利用してください：アダルトグッズ http://www.hotberries.com)

If your country is not listed above please email us to see what we can do to help.

It's a shame, but due to higher levels of credit card fraud we take extra precautionary measures before shipping to the locations above marked by an asterix. This may delay your shipment buy 1 or 2 days, please understand.

Please Note:
- Delivery dates quoted are based on business days and are estimates only.
- Items on back order merchandise may take longer to ship.
- During Peak shipping periods, Xmas or Valentines it may take slightly longer for the product to arrive.

How to track your items:
Once your order status has changed to "shipped"  and we send your product via registered post you can log in to your LOVELIFEMORE.com account (Login) and view your tracking number.  The number will look something like this:  RRxxxxxxxxSG (with x being replaced by your unique number)

Whilist the package is still in Singapore you can track the package via this website:
http://www.singpost.com.sg/ra/ra_article_status.asp

For international orders, once the package has left Singapore you can track the package via your countries postal  tracking website.
Australia: http://ice.auspost.com.au/
New Zealand:  http://www.nzpost.co.nz/Cultures/en-NZ/OnlineTools/TrackAndTrace/
USA: http://www.usps.com/shipping/trackandconfirm.htm?from=global&page=0035trackandconfirm
UK: http://track.royalmail.com/
Holland: http://www.tntpost.nl/voorthuis/klantenservice/klacht/

*Note*   Sometimes there is a delay of 1 or 2 two days for your package to appear in the system. This is because of the time taken by the respective countries to upload the tracking data to their systems and this is beyond our control.  If you can't see details of your package in the system please wait 1~2 days and try again.

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Customs and Import Duties Information
You may be subjected to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they may be. We will not offer store credit or a offer refund for any customs duty incurred.

You are considered the importer of the product and must comply with all laws and regulations of the country in which you are receiving the products. You should do the research and understand the risk associated with importing Adult toys into your country.
We will not and can not be responsible nor will we issue credit for items confisicated by the customs office of any country. Customs policies vary widely from country to country; you should contact your local customs office for further information.

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Exchange, Return and Refund Policy:
We carefully inspect before they are shipped. If, in the unlikely event, your products arrive in a damaged condition or are defective, please let us know as soon as possible so that we rectify the problem quickly.

We will not accept a return of your product because you have changed your mind or its an unwanted gift.  We will exchange items that arrived damaged or the wrong product (not matching your order invoice) was incorrectly delivered.
 
For hygiene reasons, due to the very nature of the product we sell, all sales are final. We cannot/will not exchange, refund or give credit for items that have been used or opened.

Items should be returned in their original packaging and complete with documentation to allow us to deal with your return. Once we have verified the fault, we reserve the right to issue a repair, replacement or refund.  We fully examine returned items and liaise with the manufacturer, and if a returned item is found not to be faulty we will return the item to you. In this instance you will be liable for the return postage charge.

To return an item:
1. Login to your account.
2. View the order using the 'Complete Orders' link under the 'My Account' menu.
3. Click the 'Return Item(s)' button.
4. We'll notify you via e-mail ackowledging your request.   If we agree to accept the return product we will issue you a returns merchandise authority (RMA) number.  You must include this number when returning the product so that our warehouse staff will accept delivery.

How long does it take to receive a refund, exchange or credit?
This depends on the transit time to return the product to us, our processing time, and the time it takes the bank to issue the refund. Generally this can take 2 -3 weeks. 
If we have to return the product to the manufacturer and we do not have a replacement in stock it may take a longer time.

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Risk of Loss:
LoveLifeMore.com is not responsible for any loss or damage of your order in transit. As soon as we hand over your order to the postal system providers the risk of loss or damage is passed on to you. All costs associated with recovering / or investigating lost or damaged orders are your responsibility.

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Cancellation Policy:
To cancel an order, please contact us immediately. Cancelled orders that haven't been processed will be refunded with a deduction of a cancellation fee (charged in Singapore Dollars), which is 10% of the order(s) total price. Cancellation fee is charged to cover administrative costs and transaction fees involved in the cancellation of order(s).

Cancelled orders that have been processed will be refunded with a deduction of a cancellation fee (charged in Singapore Dollars), which is 20% of the order(s) total price. Cancellation fee is charged to cover administrative costs, re-stocking fees and transaction fees involved in the cancellation of order(s).

Unfortunately, we are unable to accept cancellations for products that have already been shipped and our Return Policy will apply in that case.